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Service Terms and Conditions

​Application and entire agreement

  1. ​These Terms and Conditions apply to the provision of the services detailed in our quotation (Services) by The First Principle Group Ltd of 65 Yelverton Road, Coventry, CV6 4AG (we or us) to the person/business buying the services (you).

  2. You are deemed to have accepted the Terms and Conditions when you accept our quotation or from the date of any performance of the Services (whichever happens earlier) and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.



  1. A “business day” means any day other than a Saturday, Sunday and bank holiday.

  2. The headings in this terms and conditions are for convenience only and do not effect their interpretation.

  3. Words imparting the singular number shall include the plural and vice-versa.



  1. We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the quotation in all material respects. We can make changes to the Services which are necessary to comply with any applicable law or safety requirements, and we will notify you if this is necessary.

  2. We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations.

  3. All of these Terms and Conditions apply to the supply of any goods as well as Services we specify otherwise. 

Your Obligation


  1. You must obtain any permission, consents, licences or otherwise that we need and must give us with access to any and all relevant information, materials, properties and any other matters which we need to provide the Services.

  2. If you do not comply with close 10, we can terminate the Services without further notice.

  3. We are not liable for any delay or failure to provide the Services if this is caused by your failure with the provisions of this section (Your obligations).

Fees and Deposit


  1. The fees (Fees) for the Services are set out in the quotation. All our risk assessment reports are released within 5 working days from the full invoice payment for the site inspection/survey.

  2. In addition to the Fees, we can recover from you a) reasonable incidental expenses including, but not limited to, traveling expenses, hotel costs, subsistence and any associated expenses, b) the cost of services provided by third parties and required by us for the performance of the Services, and c) the cost of any materials required for the provision of the service.

  3. You must pay us for any additional services provided by us that are not specified in the quotation in accordance with our applicable hourly rate in effect at the time of performance or such other rate as may be agreed between us. 

  4. The Fees currently are subject to VAT and other taxes or levies which are imposed or charged by any competent authority.

  5. If you do not pay the deposit to us according to the clause above, we can either withhold provision of the Services until the Deposit is received or can terminate under the clause below (Termination).

  6. The Deposit is non-refundable unless we fail to provide the Services and are at fault such failure (where the failure is not our fault, no refund will be made). 

Cancellation and amendment


  1. We can withdraw, cancel or amend a quotation if it has not been accepted by you, or if the Service have not started, within a period of 7 days from the quotation, (unless the quotation has been withdrawn).

  2. Either we or you can cancel an order for any reason prior to your acceptance (or rejection) of the quotation.

  3. If you want to amend any details of the Services you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes and additional costs will be included in the Fees and invoiced to you.

  4. If you decide to cancel the service for which the booking has been made and confirmed by us this may result in aborted visit fee charge (£100). Cancellations with less than 48hours notice will accrue 50% of agree service value aborted visit fee charge.

  5. If in the event that the customer* fails to attend or withdraws from a training course for which a booking has been made and paid for the following cancellation charges will be applied. (Customer* refers to delegate placed on course or coordinator who made the booking on behalf of the delegate) A full refund will be given if notice is given upward of 28 days prior to the course or within 7 days of booking, a 50% refund between 15-28 days prior to the course and a 25% refund between 8-14 days prior to the course and no refund within 7 days prior to the course. 

  6. If due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party’s control), we have to make any change in the Service or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.  



  1. We will invoice you for payment of the Fees either: a. when we have completed the Service, or b. on the invoice dates set out in the quotation

  2. You must pay the Fees within the 15 days of the date of our invoice. All training courses must be paid upfront. 

  3. Time to payment shall be of the essence of the Contract.

  4. Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above, we will charge you interest at the rate of 8% per annum above the base lending rate of the Bank of England from time to time on the amount outstanding until payment is received in full. We will also charge a fixed sum for the cost of recovering a late commercial payment on top of claiming interest from it.


The amount we will charge depends on the amount of debt:

Amount of debt                     What we will charge

Up to £999.99                        £40

£1,000 to £9,999.99               £70

£10,000 or more                    £100


These amounts are set by late payment legislation – Read more here


  1. All payments due under these Terms and Conditions must be made in full without any deductions or withholding except of any such amount in whole or in part.

  2. We reserve the right to retract any discounts applied on our services if the client fails to pay the invoice within the specified period. Discounts are conditional upon timely payment, and failure to adhere to the payment terms will result in the withdrawal of any previously granted discounts. 

  3. If you do not pay within the period set out above, we suspend any further provision of the Services and cancel any further services which have been ordered by, or otherwise arranged with, you.

  4. Receipts for payment will be issued by us only at your request.

  5. All payments must be made in British Pounds unless otherwise agreed in writing between us.

Sub-contracting and assignment


  1. We can at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party.

  2. You must not, without our prior written consent, assign transfer, charge, subcontract or deal in any other manner with all or any of rights or obligations under these Terms and Conditions.



  1. We can terminate the provision of the Services immediately if you:

a. Commit a material breach of your obligations under these Terms and Conditions; or

b. Fail to make pay any amount due under the Contract on the due date for payment, or

c. are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for relief of insolvent debtor; or

d. enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or

e. convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice or intention to appoint an administrator is given by you or any of your directors or by qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.

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